FREQUENT QUESTIONS
- · How can I get to the hotel? see the "Location" section
- · How far is the Hotel from Barcelona/Girona Airport? We are 78 km from Barcelona airport and 48 km from Girona airport.
- · What time can I enter the room? Entry (check-in) will be from 1:00 p.m. and departure (check-out) will be until 10:00 a.m.
- · Is the hotel entrance open at night? You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.
- · What do I have to do to ensure I have a room with an OCEAN VIEW? You must reserve a Sea View room. You can also request a category change by email. You will be informed about supplements and availability.
- · Is it possible to reserve without a credit card? For online reservations through our hotel website, we only accept credit/debit cards. If you request it by email, you can also fix your reservation by bank transfer.
- · What credit cards are accepted? VISA, MASTERCARD, MAESTRO. We do not accept AMERICA EXPRESS.
- · What does the NON-REFUNDABLE rate mean? This rate is the most economical, because it does not allow changes or cancellations without charges, which will be 100%, that is, in no case will the amount be refunded.
- · At what age is the child rate considered? Up to 11 years old it is considered a child rate. 12 years or older is considered an adult.
- · How old is the baby considered? Up to 1.99 years old, it is considered a baby rate, which has no additional cost.
- · How can I request the crib? Does it have any additional cost? Cribs are free for little travelers. It must be requested in advance by phone, email or at the time of making the reservation, specifying it in the comments.
- · Are the slides and Splash area open all season? The slides and Splash area are open from 17/05/2024 to 15/09/2024 both included. The pool is open from the opening to closing of the Hotel.
- · From what age can they access the slides? In order to jump off the slide in compliance with safety regulations, the child must have a minimum height of 1.10 cm.
- · What does a triple room consist of? The room has two double beds or one double bed and a single bed, depending on availability.
- · What does a quadruple room consist of? The Quadruple room has two double beds. We do not have rooms with 4 single beds.
- · How does air conditioning work? You can independently regulate the air conditioning in each room during the summer months.
- · What is the room equipped with? Select the room you are interested in on our website and check its equipment.
- · How does Internet work in the hotel? It is free, both in common areas and in the rooms.
- · Are there foods for lactose intolerants, celiacs, wheat allergies or diabetics? Yes, let us know in advance and let us prepare the appropriate products for your arrival.
- · How can I get a bike/car? Our reception will help you with the rental.
- · Are there hot drinks available in the room? There is a water heater rental service for the rooms, with a deposit of €10, which will be returned when the keys are handed over.
- · Can I rent an iron? There is an iron rental service for the rooms, with a deposit of €10, which will be returned at the time of delivery.
- · Is there a computer or printer in the hotel that guests can print on? At the reception there is a plane ticket printing service, from PDF file, Price: €0.50/ticket. (boarding passes, etc.)
- · Can I order tourist routes and call taxis from the hotel? Yes, at the hotel reception we will recommend excursions and outings.
- · What if I have forgotten something when packing my suitcase? In the town there are supermarkets and shops where you can get toothbrushes, combs, nail files, shower caps, shaving sets, plasters, shower gel, hygiene items, shoe shine sets, sewing items and umbrellas at a price. Reasonable price.
- · Is there a breakfast buffet at the hotel? Enjoy a wide selection of delicatessens in our breakfast restaurant.
- · Lunches and dinners in the hotel and surrounding areas? There are all kinds of restaurants with international and national food in the surroundings of the hotel.
- · What does Half Board include? Includes breakfast and other food service, and you can choose lunch or dinner. Drinks are not included, only machine water is included.
- · What does the Full Board include? Includes breakfast, lunch and dinner. Drinks are not included, only machine water is included.
- · What does All Inclusive include? Includes breakfast, lunch and dinner, and white label beverages. Bar service from 10:00 to 23:30 (white label). Other brands have a 50% discount). SnaksBar service from 10:00 a.m. to 6:30 p.m. (pool bar) with fast food (potatoes, kebabs, hamburgers, etc.) and cocktails.
- · Can I bring my pet? No, pets are not allowed.
- · What power connection do I need for my electrical appliances? The current is 220 volts.
- · Can Parking be reserved? What additional cost does it have? Parking spaces cannot be reserved. It has an additional cost of €10 per night. IT'S ALL ADVANTAGES!
- · Do I have any advantages in the assignment? Yes, we always assign our clients the best available room within the category.
- · Without intermediaries? This will avoid communication errors. The information passes through us directly.
- · Direct communication, how can you help me? Before, during and after. We are at your disposal whenever you need it, and we will give you the most accurate information about our establishment. We advise you so that you get your reservation right.
- · What is instant confirmation? From the moment you make the reservation, it enters our system instantly, since there are no intermediaries. Confirmation of availability will be effective at that time and you will avoid overbookings and detours to other hotels.
- · What if I have a problem with my reservation? You will manage it directly with us and we will do everything possible to solve it as soon as possible.
- · How do I know that the reservation is 100% secure? Your browser will verify at the time of payment that the site is secure, displaying the “green padlock”. In addition, your data will be processed according to the LOPDE, and your credit card will be hosted in a system accessible only to us.
For any other questions, do not hesitate to call us by phone or send us an email.
And remember, booking on this website... EVERYTHING IS ADVANTAGES!